Refund and Return Policy for Parmigiani Sophistication

Effective Date: December 10, 2024

At Parmigiani Sophistication, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not fully satisfied with your watch, we offer a clear and straightforward return and refund policy to ensure your peace of mind.

1. Return Eligibility

  • You may return any unworn, unused, and undamaged watches within 30 days from the date of purchase.
  • Items must be in their original condition, with all tags, packaging, and accessories included.
  • Custom or personalized watches cannot be returned unless they are defective or damaged upon arrival.

2. Return Process

  • To initiate a return, please contact our customer service team at contact@parmigianisophistication.com or call (715) 453-5187. Please include your order number and the reason for the return in your request.
  • Once approved, we will provide you with a return authorization and instructions on how to return the item to us.
  • Returns must be shipped back to Parmigiani Sophistication, 7183 Loop Rd, Tomahawk, WI. Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.

3. Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, a refund will be issued to the original payment method.
  • Refunds are typically processed within 7-10 business days after we receive the returned item.
  • Please note that shipping charges are non-refundable.

4. Exchanges

  • If you would like to exchange your watch for a different model or size, please contact us. If the exchange is approved, you will need to return the original item following the steps outlined above and place a new order for the replacement.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at contact@parmigianisophistication.com or call (715) 453-5187. We will arrange for a return and send a replacement or process a full refund, depending on your preference.

6. Exceptions

  • Watches that have been worn, used, or altered are not eligible for return or refund unless they are defective or damaged during shipping.
  • Items purchased during sales or promotions may be subject to different return conditions, so please check the terms for specific offers.

7. Contact Information

If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return or exchange, please contact us: